Returns

This page covers two different situations: returning an order because you have changed your mind, which is the right of withdrawal, and receiving an order damaged in transit.

Right of withdrawal

Time limit

You have 14 calendar days from the day you receive the order to withdraw from the purchase, without having to give a reason.

What can be returned

We accept unopened bottles with their seal or capsule intact and in their original packaging. For reasons of health protection and hygiene, opened or unsealed bottles are excluded from the right of withdrawal, under article 103(e) of the Spanish General Law for the Protection of Consumers and Users.

How to do it

Let us know by email at bodega@senoriodelibano.com before sending anything, quoting the order number. You can use the withdrawal form at the end of this page or any other statement that clearly sets out your decision.

We will reply with instructions for the shipment. The bottles are returned to the winery (Calle del Río, s/n, 26212 Sajazarra, La Rioja, Spain) within 14 calendar days of telling us you are withdrawing. The winery pays the cost of the return.

Refund

We will refund every payment received, including the original shipping cost, within 14 calendar days of you telling us you are withdrawing. The refund is made to the card you used for the purchase. We may withhold the refund until we have received the bottles.

If you return only part of the order, we will refund the price of the bottles returned. The shipping cost is not recalculated, even if the rest of the order falls below the amount from which shipping is free.

Orders that arrive damaged

An order that arrives broken or damaged is not a return: it is a problem we resolve ourselves, at no cost to you.

If the damage is visible on delivery

If the box arrives broken or shows signs of knocks or damp, you can refuse the delivery or accept it while reporting the issue to the courier at the time of delivery. Then write to us to tell us what happened.

If you find it when you open the box

Write to us at bodega@senoriodelibano.com within 7 calendar days of delivery, with the order number and photos of the packaging and the bottles. We ask for this time limit because it is what allows us to claim from the courier, and the photos of the packaging are what prove the damage.

Writing to us after those 7 days does not mean you lose your rights: like any product, your order is covered by the legal guarantee of conformity for three years from delivery.

What we offer

You choose between receiving the damaged bottles again or a refund of their price. We handle the claim with the courier ourselves, so you do not have to deal with them.

Withdrawal form

If you want to use it, copy this text, fill it in and send it to us at bodega@senoriodelibano.com.